Terms and Conditions of the Online Store – www.healthidea.co.uk

I. General provisions
These Regulations define the general conditions, the manner of providing Services electronically, and sales conducted via the Online Store www.healthidea.co.uk The store is run by Voytex with its registered office in London, at Wembley, London, United Kingdom, hereinafter referred to as the Seller.
Contact with the Seller takes place via:
e-mail address: [email protected] or by phone: +48 534 962 555
contact form available on the Online Store website.

These Terms and Conditions are constantly available on the website www.healthidea.co.uk, in a way that allows them to be obtained, reproduced, and recorded by printing or saving on a medium at any time.
The Seller informs that the use of Services provided electronically may involve a threat on the part of every Internet user, consisting in the possibility of introducing malware into the Customer’s ICT system and obtaining and modifying its data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.

II. Definitions
The terms used in the Terms and Conditions mean:
Working days – these are days from Monday to Sunday, excluding public holidays;
Customer – a natural person with full legal capacity, a natural person conducting business activity, a legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, who places orders in the Online Store or uses other Services available in the store online;
Civil Code – Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
Account – a part of the Online Store assigned to a given Customer, through which the Customer can perform specific activities within the Online Store;
Consumer – a customer who is a consumer within the meaning of art. 22[1] of the Civil Code;
Entrepreneur – a customer who is an entrepreneur within the meaning of art. 43[1] of the Civil Code;
Terms and Conditions – this document;
Goods – a product presented in the Online Store, the description of which is available next to each of the presented products;
Sales Agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services – services provided by the Seller to Customers electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act – Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Order – Customer’s declaration of will, aiming directly after the Sales Agreement, specifying in particular the type and quantity of the Goods.

III. Rules for using the Online Store
Using the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
a computer or mobile device with Internet access,
access to e-mail, Microsoft Edge web browser version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x. or newer, enabling Cookies and Javascript in the web browser.
Using the Online Store means any activity of the Customer that leads to familiarization with the content contained in the Store.
The customer is obliged in particular to:
not to provide or transmit content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
use the Online Store in a way that is not inconvenient for other Customers and for the Seller,
use any content posted as part of the Online Store only for your personal use,
use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Terms and Conditions, as well as with the general principles of using the Internet.

IV. Services
The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
The service of maintaining an Account in the Online Store is available after Registration. Registration takes place by completing and accepting the registration form available on one of the pages of the Online Store. The contract for the provision of the Service consisting of maintaining an Account in the Online Store is concluded for an indefinite period and terminates when the Customer sends a request to delete the Account or uses the “Delete Account” button.
The Customer has the option of receiving commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter Service). For this purpose, provide a valid e-mail address or activate the appropriate field in the registration form or Order form. The customer may withdraw his consent to the sending of commercial information at any time. The agreement for the provision of the Newsletter Service is concluded for an indefinite period and terminates when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link contained in the content of the message sent as part of the Newsletter Service.
The Customer has the option of sending messages to the Seller using the contact form. The contract for the provision of the Service consisting of providing an interactive form enabling Customers to contact the Seller is concluded for a definite period and terminates when the Customer sends a message.
The Seller has the right to organize occasional competitions and promotions, the conditions of which will be each time provided on the Store’s website. Promotions in the Online Store do not combine unless the Regulations of a given promotion provide otherwise.
In the event of a breach by the Customer of the provisions of these Terms and Conditions, the Seller, after a prior ineffective request to cease or remove the violations, with an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

V. The procedure for concluding a Sales Agreement
Information about the Goods provided on the Store’s website, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude an Agreement, within the meaning of Art. 71 of the Civil Code.
All Goods available in the Online Store are brand new, by the Agreement, and have been legally introduced to the British market.
If the Seller applies mechanisms of individual price adjustment based on automated decision-making, I provide this information to the Consumer each time when placing the Order, taking into account the requirements imposed in this respect by the provisions on the protection of personal data.
The condition for placing an Order is to have an active e-mail account.
In the case of placing an Order via the Order form available on the Online Store website, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods being the subject of the Order. An offer submitted in electronic form is binding for the Customer if the Seller sends a confirmation of acceptance of the Order for execution to the e-mail address provided by the Customer, which is the Seller’s declaration of acceptance of the Customer’s offer and upon its receipt by the Customer, a Sales Agreement is concluded.
Placing an Order in the Online Store by sending an electronic message takes place on Business Days and hours indicated on the Online Store website. For this purpose, the Customer should:
provide in the content of the e-mail addressed to the Seller the name of the Good from among the Goods available on the Store’s website and its quantity,
indicate the method of delivery and form of payment from among the methods of delivery and payment listed on the Store’s website
provide the data needed to process the Order, in particular: name and surname, place of residence, and e-mail address.
Information on the total value of the Order referred to in the point above, is provided each time by the Seller by informing by e-mail along with information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered Goods, at which point the Agreement is concluded sale.
In the case of a Customer who is a Consumer, the Seller, each time after placing an Order via e-mail, sends the Customer a confirmation of the terms of the placed Order.
The Agreement is concluded when the Customer who is a Consumer sends (in response to the confirmation of the terms of the Order sent by the Seller) an electronic message to the Seller’s e-mail address, in which the Customer: accepts the content of the sent Order and agrees to its implementation and accepts the content of the Regulations and confirms read the instruction on withdrawal from the Agreement.
The sales contract is concluded in English, with the content by the Terms and Conditions

VI. Delivery
The delivery of the Goods is carried out to the address indicated by the Customer when placing the Order.
The Customer may choose the following forms of delivery of the ordered Goods:
via a courier company;
via the postal operator;
delivered to the Parcel Locker.
On the Store’s website, in the description of the Goods, the Seller informs the Customer about the number of Business Days needed to complete the Order and its delivery, as well as about the amount of fees for the delivery of the Goods.
The deadline for delivery and execution of the Order is counted in Working Days by point VII point 2.
The seller provides the customer with a proof of purchase.
If a different delivery period is provided for the Goods covered by the Order, the longest period from among those provided applies to the entire Order.

VII. Prices and Payment Methods
The prices of the Goods are given in British Pounds, and include all components, including VAT, customs duties, and other fees.
The customer can choose the following payment methods:
bank transfer to the Seller’s bank account (in this case, the implementation of the Order will start after the Seller sends the Customer confirmation of the Order, and the shipment will be made immediately after the funds are credited to the Seller’s bank account and the Order is completed);
electronic payment (in this case, the implementation of the Order will start after the Seller sends the Customer confirmation of the Order and after the Seller receives information from the settlement agent’s system about the Customer’s payment, and the shipment will be made immediately after completing the Order).
The Seller on the Store’s website informs the Customer about the date by which he is obliged to make the payment for the Order. If the Customer fails to pay within the time limit referred to in the previous sentence, the Seller, after a prior ineffective request for payment with an appropriate deadline, may withdraw from the Agreement under Art. 491 of the Civil Code.

VIII. Right to withdraw from the Agreement
The Customer who is a Consumer may withdraw from the Agreement without giving a reason by submitting a relevant statement within 14 days. To meet this deadline, it is enough to send a statement before its expiry.
The Customer may formulate a statement on their own or use the template of the statement provided by the Seller on the Store’s website.
The 14 days are counted from the date on which the Goods were delivered or, in the case of a Contract for the provision of Services, from the date of its conclusion.
After receiving the Consumer’s declaration of withdrawal from the Agreement, the Seller will send to the Consumer’s e-mail address a confirmation of receipt of the declaration of withdrawal from the Agreement.
The right to withdraw from the Agreement by the Consumer is excluded in the case of:
Contracts for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur he would lose the right to withdraw from the contract, and accepted it to the news;
Contracts in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawing from the Agreement;
Contracts in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer’s specifications or serving to satisfy his individual needs;
Contracts in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;
Contract in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons if the package was opened after delivery;
Contracts in which the subject of the service are Products which, due to their nature, are inseparably connected with other items after delivery;
Contracts in which the subject of the service are alcoholic beverages, the price of which was agreed after the Sales Agreement, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control;
A contract in which the Consumer explicitly demands that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or provides Goods other than spare parts necessary to perform the repair or maintenance, the Consumer has the right to withdraw from the Agreement about additional services or Goods;
Contracts in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
Contract, the subject of which is the delivery of newspapers, periodicals, or magazines, except the Subscription Agreement;
The contract concluded by public auction;
Contracts for the provision of services for which the Consumer is obliged to pay the price, in the case of which the Consumer has expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the Consumer.
Contracts for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events, if the contract specifies the day or period of service provision;
Contracts for the supply of Digital Content, not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has started the service with the express and prior consent of the Consumer, who was informed before the start of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract, and acknowledged it, and the Seller provided the consumer with the confirmation referred to in art. 15 sec. 1 and 2 or art. 21 sec. 1 of the Act on Consumer Rights.
Other exceptions to the right to withdraw from the Agreement are indicated in art. 38 sec. 2 of the Consumer Rights Act.
In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary to determine the nature, characteristics, and functionality of the Goods. The return should take place immediately, not later than within 14 days. The purchased Goods should be returned to the Seller’s address but not to owner of the online shop exclusive gadget.
The Seller shall promptly, but not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, return to the Consumer all payments made by him, including the costs of delivering the Goods. The Seller returns the payment using the same method of payment as used by the Consumer unless the Consumer agrees to a different method of return, and this method will not involve any cost for the Consumer. The Seller may withhold the reimbursement of payments received from the Customer until receipt of the Goods back or delivery by the Customer of proof of its return, depending on which event occurs first, unless the Seller proposes that he would collect the Goods from the Customer himself.
If the Consumer has chosen a method of delivering the Goods other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
The Customer bears only the direct cost of returning the Goods unless the Seller has agreed to bear this cost.

IX. Goods Complaints
The Seller undertakes to deliver the Goods by the Agreement
The Seller is liable for non-compliance of the Goods with the contract on the terms set out in the Act on consumer rights towards the Customer who is a Consumer and the Customer who is a natural person concluding an Agreement directly related to its business activity, when the content of this Agreement shows that it is not professional nature for that person resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity. The warranty against entrepreneurs is excluded.
Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Terms and Conditions should be addressed to the e-mail address: [email protected]
To consider the complaint, the Customer should send or deliver the complained Goods, if possible, attaching the proof of purchase to it. The goods should be delivered or sent to the address indicated in point 3.
The Seller undertakes to consider each complaint within 14 days from the date of its receipt.
In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary immediately, but not later than within 7 days from the date of receipt of the request by the Customer.

X. Complaints regarding the provision of electronic services
The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints can be submitted in writing to the following address: [email protected]
In the complaint, the Customer should provide his name and surname, correspondence address, type, and description of the problem.
The Seller undertakes to consider each complaint within 14 days from the date of its receipt. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

XI. Warranties
Goods may have a manufacturer’s warranty.
In the case of Goods covered by the guarantee, information on the existence and content of the guarantee and the time for which it was granted is each time presented in the description of the Goods on the Store’s website.

XII. Out-of-court methods of settling complaints and pursuing claims
The Customer who is a Consumer has e.g. the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Sales Agreement;
is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.

XIII. Personal data protection
The personal data provided by the Customers are collected and processed by the Seller by applicable law and by the Privacy Policy available on the Store’s website.

XIV. Final Provisions
All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, Internet domain, Online Store website, as well as forms and logos belong to the Seller, and they may only be used in a manner specified and by Terms and Conditions.
The provisions regarding the Consumer contained in these Terms and Conditions, regarding withdrawal from the contract and complaints, apply to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not professional for that person, resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity. Provisions on out-of-court methods of settling complaints and pursuing claims shall not apply.
Settlement of any disputes arising between the Seller and the Customer who is a Consumer is submitted to the competent courts by the provisions of the relevant provisions of the Code of Civil Procedure.
Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court competent for the seat of the Seller.
In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on Consumer Rights, and other relevant provisions of British law shall apply.
Each Customer will be informed about any changes to these Terms and Conditions through information on the home page of the Online Store containing a list of changes and the date of their entry into force. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address indicated by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer with a Customer Account does not accept the new content of the Terms and Conditions, he is obliged to notify the Seller of this fact within 14 days from the date of notification of the change in the Regulations. Notifying the Seller of the lack of acceptance of the new content of the Regulations results in the termination of the Agreement.